种类
Workshop
CIFAL Durban - Customer Service Symposium
位置
Durban, South Africa
日期
-
期限
3 Days
项目领域
Decentralize Cooperation Programme
登记
Invitation-only event
交货方式
Face-to-Face
语言
English
支柱
人类
合伙
CIFAL Durban, eThekwini Municipality, SALGA, COGTA Durban
背景信息
Customer Service Symposium – addressed front-line service delivery, complaint handling, and enhancing public satisfaction with municipal services.
学习目标
Customer Service Symposium
- Define service excellence in a public sector context.
- Apply principles of professionalism and responsiveness.
- Handle public complaints and conflict effectively.
- Foster a culture of accountability and respect toward residents.
内容和框架
Customer Service Symposium
Content:
- Principles of effective public service and the Batho Pele framework
- Understanding community needs and improving responsiveness
- Designing citizen-centric service systems
- Strategies for managing complaints and difficult customer interactions
- Digital service delivery and the role of technology in customer service
- Measuring service satisfaction and using feedback for improvement
- Case studies of successful customer service innovations in municipalities
方法
The course is offered in Synchronous learning:
- Presentations and Interactive lectures online and face-to-face.
- . Participate in real-time, interactive training sessions led by subject matter experts.
目标受众
Municipal Officials, Provincial and National Government officials, Private Sector, Local Business, Local authorities
Data Protection and Privacy
The personal data of participants applying for, registering for or participating in UNITAR's training courses and other events is governed by the Data Protection and Privacy Policy. By applying for, registering for or participating in this event, the participant acknowledges that he or she is, (or they are) aware of the policy and agree to its terms.